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When it comes to family medicine, Open Door Family Medical Centers is a model for many of the most humane, effective and efficient methods of patient care available today.

Our residents gain a world-class educational experience by working with the talented physicians and colleagues here.  Open Door received the highest Recognition as a Patient-Centered Medical Home from the National Committee for Quality Assurance (NCQA).

Residents receive their ambulatory care training at Open Door Family Medical Centers, a federally qualified health center founded in 1972, committed to delivering quality medical, dental, behavioral and specialty health care as well as chronic disease management, to low-income people in Westchester County, NY.  Open Door is accredited by the Joint Commission and licensed by the New York State Department of Health as a diagnostic and treatment center.  At the core of Open Door’s philosophy is that every patient is a member of a care team of highly trained, certified family practice physicians and other clinical staff.  In 2010, Open Door served 43,505 patients, including 13,842 children and 553 newborns, for a total of 170,061 patient visits.  This robust clinical care setting will provide residents with an extraordinary experience with increasing levels of autonomy while working with a dedicated team of providers.

Open Door is a patient-centered medical home, accredited by the National Committee for Quality Assurance (NCQA), where patients are at the center of their care team and communication is based on trust, respect and shared decision-making. In a medical home, electronic medical record systems make it possible to track patient test results, review medicines and follow up with providers involved in the care of the patient. Patients and their families participate in the decision-making process with their medical team.

Open Door is also a participant of Taconic Health Information Network and Community (THINC).  THINC is a non-profit organization that brings together the community and articulates a collaborative vision for improving the quality, safety and efficiency of health care in the Hudson Valley.  Open Door shares in THINC’s vision that health information technology is the foundation that leads to quality improvement, patient safety and improved outcomes, which ultimately benefits the entire community.

Convenient Locations

Open Door has four community health centers located in the Westchester communities of Ossining, Port Chester, Mount Kisco, Brewster and Sleepy Hollow.  In addition, Open Door operates five school-based health centers in Port Chester as well as a mobile unit in Mount Kisco.

Patients feel comfortable and well taken care of at all of the sites.  Open Door believes that providing patients with a clean, well maintained, state-of-the-art facility demonstrates respect for the populations served.

Medical Care

Open Door provides excellent medical care and treatment.  In addition to primary care, chronic disease management services are provided for illnesses such as diabetes, hypertension, asthma and HIV.  The care that Open Door providers deliver is coordinated and centered on the patient’s specific needs. Open Door providers are all board certified or board eligible in their specialties.

Patients often need help understanding the information given to them by their provider at their medical visits.  To assist patients, each Open Door site has dedicated patient advocates who are available to provide help with insurance coverage and referrals, advice about chronic illnesses, education on a group or individual basis, and assistance with other documents or questions.  These services are provided in a culturally and linguistically appropriate manner.  The electronic medical record (EMR) used at Open Door allows for better communication among all team members.  The EMR also enhances the performance improvement initiatives undertaken at Open Door, and allows the providers to benchmark their clinical outcomes with partner organizations as well as compare and measure against national standards.

Dental Care

Open Door provides dental services for adults and children.  Dental services include full dental examinations, oral cancer screenings, sealants for children, dental cleanings, fillings, dentures, tooth removal, emergency care and rapid HIV testing for our patients.  Prevention is an important part of care; therefore, Open Door dentists and hygienists provide patient education on caring for teeth and gums for all patients with a specific focus on our diabetic patients, pregnant mothers, and babies’ new teeth.

Behavioral Health Services

Behavioral Health services at Open Door include psychiatry, individual therapy, family therapy and play therapy for children. Extensive communication exists between a patient’s primary care physician and the Behavioral Health Department.

The Behavioral Health Department provides preventative screenings through its 4-Our-Children Program. Screening that identifies social, emotional and behavioral concerns earlier can make a tremendous difference in preventing more severe mental health issues. When family concerns are dealt with in a preventative model, the outcomes can also positively impact family relationships and the academic experience for a child.  This program creates a bridge between the physical care of the child and his or her mental health care. The electronic record also makes this information available to all providers and primary caregivers working with the family.

Specialties

Specialty services provided at Open Door include optometry, podiatry, HIV services and ultrasound services.

Awards & Recognitions

Open Door received the highest recognition as a Level 3 Patient-Centered Medical Home™ (PPC-PCMH™) from the National Committee for Quality Assurance (NCQA).  Only 12% of similar practices across the United States are so distinguished.  A recipient of the 2010 Davies Award for Community Health, granted by the Healthcare Information & Management Systems Society (HIMSS), Open Door utilizes health information systems to serve a diverse, multi-cultural community using an efficient, patient-centered family practice model.  Open Door is also accredited by the Joint Commission.  The Joint Commission nationally sets the standards for health care delivery.  Accreditation indicates that Open Door has demonstrated a commitment to the highest level of patient safety and patient care and has met the nationally accepted benchmark of quality.

For more information, please visit:  www.opendoormedical.org

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